Terms & Conditions of Sale (CGV) & Terms of Use (GCU)
Company Information
SR SHOP LIMITED
Company Number: 15567608
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [email protected]
These Terms & Conditions of Sale (CGV) and Terms of Use (GCU) govern the use of the InstaWhey website and services, and the contractual relationship between SR SHOP LIMITED and any individual or entity placing an order or entering into a partnership.
By accessing the website or placing an order, the user confirms having read, understood, and accepted these terms without reservation.
InstaWhey offers automated distribution of protein shakes and related accessories (reusable shakers, supplement doses, etc.) available via direct sales or B2B partnerships with gyms and fitness centers.
All prices are in EUR by default. GBP and USD are accepted upon request and contractually agreed exchange rates. Orders are subject to availability. SR SHOP LIMITED reserves the right to adjust pricing or cancel orders in case of error or stock unavailability.
Machines are delivered and installed by the InstaWhey team within 7–14 working days following contract confirmation. Installation includes setup, initial training, and stocking.
Payments are processed through Stripe. For B2B partners, all sales generated through the machine are collected automatically each month via Stripe. SR SHOP LIMITED retains its commission and transfers the remaining amount to the partner’s designated bank account. The commission structure and payment schedule are defined in the individual partnership agreement. Accepted payment methods for direct sales include credit/debit card and SEPA transfer.
SR SHOP LIMITED is responsible for weekly maintenance and monthly deep cleaning of machines, in accordance with hygiene standards. Hygiene protocols include antibacterial disinfection, canister checks, and technical diagnostics. The partner agrees to notify SR SHOP LIMITED immediately in case of any malfunction, damage, or hygiene issue.
The partner agrees to:
Provide access to the machine for maintenance.
Keep the machine in a safe, clean, and operational environment.
Notify SR SHOP LIMITED immediately in case of damage, theft, or misuse.
Hold a valid insurance covering damages, fire, theft, or incidents related to the machine within the premises.
Display and promote the machine according to the brand guidelines provided.
Use the machine exclusively for InstaWhey products unless otherwise agreed in writing.
SR SHOP LIMITED shall not be held liable for delays or non-performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemic-related restrictions, or supply chain disruptions.
For machines installed outside the United Kingdom:
Partners are solely responsible for ensuring that all local regulatory, health, tax, import, and safety requirements are met.
SR SHOP LIMITED will support installation and logistics remotely or via certified subcontractors.
Maintenance visits may be performed by locally trained third-party technicians under SR SHOP LIMITED’s standards.
Any legal dispute or non-compliance remains governed by English law, and the courts of London retain exclusive jurisdiction.
Partners outside the UK must ensure machines are covered by local insurance policies.
Delivery timelines may be extended based on customs clearance or international transport constraints.
For machines installed in European Union countries or the United States:
SR SHOP LIMITED will ensure that all electrical and food hygiene certifications comply with relevant EU or FDA regulations.
The partner must ensure local insurance and compliance with labor, tax, and consumer safety laws.
Technical support may be available through approved partners or local service providers.
Any warranties or service contracts will remain subject to English law.
All content, visuals, and brand materials on the InstaWhey site are the property of SR SHOP LIMITED. Any unauthorized use is strictly prohibited.
SR SHOP LIMITED cannot be held liable for improper use of the machines, allergen reactions, or third-party service disruptions. The partner is responsible for ensuring customer safety around the installed machine.
All data collected is handled in accordance with GDPR regulations. Users have the right to access, modify, or delete their personal data at any time. SR SHOP LIMITED ensures data security and limits access to personal information.
Our website uses cookies to enhance user experience, track analytics, and improve our services. Users can manage cookie preferences through their browser settings. Continued use of the website implies consent to our cookie policy.
For B2B partners, termination terms are outlined in the individual agreement. For product sales, users have 14 days to withdraw from a purchase (except opened consumables).
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of London, UK. These terms are primarily written in English. In case of translation into other languages, the English version shall prevail. SR SHOP LIMITED cannot be held responsible for misunderstandings resulting from third-party translation tools.
Partners operating outside the United Kingdom are responsible for ensuring full compliance with all local laws, including taxation, employment regulations, public safety, and health codes.
SR SHOP LIMITED reserves the right to assign or subcontract any part of its obligations, including maintenance, logistics, or technical services, to certified third parties.
The partner agrees not to solicit or employ any SR SHOP LIMITED staff or subcontractors during the term of the agreement and for 12 months following its termination.
Both parties agree to keep all business-related information strictly confidential during and after the term of the partnership.
SR SHOP LIMITED uses standard security measures but cannot be held liable for cyberattacks or security breaches beyond its control.
SR SHOP LIMITED is not responsible for the accuracy or reliability of translated versions via third-party apps. The English version shall always prevail.
SR SHOP LIMITED commits to:
Deliver and install machines professionally.
Provide regular maintenance and updates.
Ensure proper hygiene protocols.
Provide customer support and partner assistance.
Any point not covered in these terms shall be governed by relevant commercial and consumer law under English jurisdiction. These terms may evolve without prior notice and are accessible at all times on the official website.
All personal data is processed in accordance with the UK GDPR and Data Protection Act 2018. Users and partners are informed of their rights under these laws, including access, correction, and deletion.
The use of cookies is clearly explained in our Cookie Policy. By continuing to use the site, the user consents to their use.
Partners must provide secure internet access to ensure uninterrupted machine operation. Any security breach must be reported immediately.
The partner must maintain valid insurance covering fire, theft, and accidental damage. SR SHOP LIMITED declines responsibility for damages not reported promptly.
If one clause becomes void, the remaining terms remain enforceable.
Both parties agree to comply with anti-corruption laws and commit to ethical business conduct.
Partners agree to dispose of consumables and packaging according to local environmental regulations.
In the event of a dispute, both parties shall seek an amicable solution before initiating legal proceedings.
All machines remain the property of SR SHOP LIMITED until full payment is received and the contract executed.
Partners may not engage in similar services or promote competing products without prior consent.
SR SHOP LIMITED may update these terms at any time. Continued use of the services constitutes acceptance.
These terms represent the entire agreement between the parties. Any prior communication is superseded.
These terms are binding in English. Translations are for convenience only and have no legal value.
If the website or services are used via browser extensions or third-party applications, SR SHOP LIMITED disclaims any liability.
The partner authorizes SR SHOP LIMITED to reference the collaboration for marketing or commercial purposes, unless otherwise stated in writing.
Partners operating in the EU or USA must comply with local food laws, safety standards, and applicable import/export regulations.
Contracts and agreements may be archived and executed digitally. Electronic signatures are considered legally binding.
SR SHOP LIMITED complies with UK consumer protection regulations, including but not limited to the Consumer Rights Act 2015 and the Companies Act 2006.
Any breach of these terms may result in penalties, financial compensation, or termination of the agreement without notice.
SR SHOP LIMITED shall not be liable for any indirect damages, including but not limited to loss of revenue, loss of business opportunity, or data loss resulting from the use or inability to use the services.
SR SHOP LIMITED reserves the right to conduct random or scheduled audits to verify contractual compliance, including branding, hygiene standards, and operational usage.
SR SHOP LIMITED reserves the right to terminate the agreement immediately in the event of serious breaches, such as fraud, unauthorized reselling, insurance failure, or reputational harm.
Unless explicitly refused in writing, the partner grants SR SHOP LIMITED the right to use photos and videos of the machine for promotional and commercial purposes.
All official contractual communication and dispute correspondence shall be conducted exclusively in English.
Prices and payments are by default in EUR. GBP or USD can be accepted based on agreed exchange rates. In case of conflict, the currency listed in the signed agreement prevails.
All parties agree not to disclose confidential or proprietary information to third parties, both during the term of the agreement and for five years following termination.
Partners agree not to engage in or support any business that directly competes with InstaWhey’s services or product range for the duration of the agreement and for one year after its end, within the same geographic territory.
The present terms are interpreted and enforced in accordance with the English language. In case of ambiguity in translation, the English version shall govern
SR SHOP LIMITED shall not be held liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, strikes, wars, or government restrictions.
The Partner must maintain adequate insurance covering potential damage, theft, or malfunction of the installed machines. Proof of insurance must be provided upon request.
The Partner agrees to notify SR SHOP LIMITED immediately in case of malfunction, theft, damage, or unusual activity involving the machine.
SR SHOP LIMITED shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of the machine.
All machines remain the exclusive property of SR SHOP LIMITED unless otherwise stipulated in a separate signed contract.
The Partner is not authorized to modify, cover, or add branding to the machines without prior written consent from SR SHOP LIMITED.
Reusable shakers branded with the gym’s logo may be purchased from SR SHOP LIMITED and resold by the Partner at a price they determine.
The machine is designed to remain odour-free. The Partner must ensure minimum hygiene practices and report any persistent smell.
SR SHOP LIMITED is not responsible for inaccuracies, translation errors, or functional issues resulting from third-party applications used to access its content or forms.
These Terms are written in English. In case of translation into other languages, the English version shall prevail.
These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Machine installation must be supervised or coordinated with a representative of the Partner to ensure correct integration and positioning.
The Partner is responsible for providing stable internet access and power supply to ensure continuous operation of the machine.
All content, branding, technical processes, and materials provided by SR SHOP LIMITED are protected by intellectual property rights.
Partners may not use SR SHOP LIMITED trademarks, logos, or branding for marketing or communication without written authorization.
Training materials or sessions may be provided. The Partner agrees to ensure that designated staff are informed of the basic machine use and troubleshooting procedures.
The Partner agrees to allow the broadcasting of video or image advertisements on the screen(s) of the machine as agreed in the contract.
SR SHOP LIMITED reserves the right to display third-party sponsor content on machines, unless otherwise agreed.
Commission or fees owed by the Partner must be paid in accordance with the invoicing schedule provided by SR SHOP LIMITED.
In case of late payment, interest and penalties may apply as outlined in the UK Late Payment of Commercial Debts (Interest) Act 1998.
If the machine is to be removed or relocated, the Partner must provide 30 days’ written notice. SR SHOP LIMITED must coordinate the operation.
SR SHOP LIMITED reserves the right to terminate the agreement in case of breach, non-payment, misuse of equipment, or reputation risk.
The Partner agrees to comply with all local laws, safety regulations, and business licenses applicable to their premises.
The Partner accepts all risk for the machine’s physical location, including theft, vandalism, and environmental damage.
Partners agree to maintain security of any login credentials or system access provided by SR SHOP LIMITED.
Any commercial or technical information exchanged shall be kept confidential unless required by law.
SR SHOP LIMITED reserves the right to conduct regular audits of usage data, hygiene standards, and compliance on-site.
In case of dispute, both parties agree to attempt resolution through mediation before escalating to legal proceedings.
If applicable under local law, individual users may have a withdrawal period for any paid services/products purchased from the machine.
Any request for machine customization (branding, ingredients, pricing) must be approved in writing.
SR SHOP LIMITED reserves the right to change the content displayed on the machines without prior notice.
The Partner must ensure that unauthorized personnel do not access internal machine components.
The Partner agrees to comply with safety signage and machine placement guidelines as advised during installation.
The initial term of the agreement shall be defined in the signed contract, renewable by mutual agreement.
The Partner agrees to indemnify SR SHOP LIMITED against any claims, damages, or losses arising from misuse or negligence.
These Terms should be reviewed annually, and a renewal agreement may be issued depending on the partnership’s evolution.
All prices and payments are processed in British Pounds (GBP), unless otherwise agreed in writing. Exchange rate risks and international transfer fees are borne by the partner.
The partner agrees not to disclose any confidential or proprietary information to third parties, both during and after the duration of the partnership.
For the duration of the partnership and for a period of 12 months thereafter, the partner agrees not to engage in a competing business or promote any similar automated protein shake machine without written consent.
SR SHOP LIMITED reserves the right to subcontract any part of its obligations without notice, provided the subcontractor meets all compliance and quality standards.
All personal data collected is processed in accordance with the UK General Data Protection Regulation (UK-GDPR). Users have the right to access, rectify, or delete their data by contacting: [email protected]
The website uses cookies to enhance user experience, for analytics, and for targeted marketing. Users can manage their cookie preferences via the dedicated banner or browser settings.
When machines are installed outside of the United Kingdom, local regulatory compliance is required. SR SHOP LIMITED may request additional documentation to meet international standards.
For partners located in the United States, compliance with FDA regulations, local health department codes, and any applicable federal/state laws is required.
Partners operating in the European Union must comply with the CE marking, EU hygiene regulations, and local business and safety laws. Machines installed in EU countries must adhere to European directives.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms represent the complete agreement between the parties and supersede any prior discussions or communications.
SR SHOP LIMITED reserves the right to update or modify these Terms at any time. Partners will be notified of significant changes via email or website update.
The agreement is entered into for an initial period of 12 months. It is automatically renewed for successive 12-month periods unless either party gives written notice of termination at least 30 days before the end of the current term.
Either party may terminate the agreement for just cause, including but not limited to breach of contract or insolvency. A notice period of 30 days must be observed, unless immediate termination is justified by law.
In the event of failure by the partner to comply with obligations herein, SR SHOP LIMITED reserves the right to claim penalties, damages, or terminate the agreement without compensation.
SR SHOP LIMITED shall not be liable for misuse of the machine or for harm to end-users caused by allergies, improper use, or third-party negligence.
A separate annex, provided upon signature, outlines technical specifications, hygiene protocols, and maintenance requirements. This annex is an integral part of the agreement.
In case of dispute, both parties agree to first seek resolution through mediation before taking legal action.
SR SHOP LIMITED retains the right to access usage data for operational and analytical purposes.
Partners agree to comply with all applicable anti-bribery and anti-corruption laws. Any violation may result in immediate termination of the agreement.
These Terms are governed by and construed in accordance with the laws of England and Wales. The English version shall prevail in case of discrepancies with translated versions. SR SHOP LIMITED is not responsible for misinterpretations resulting from third-party translation tools.
SR SHOP LIMITED reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the services after modifications shall constitute acceptance of the updated Terms.
All disputes arising from these Terms shall fall under the exclusive jurisdiction of the competent courts of England and Wales.
If any clause of these Terms is declared null, illegal, or unenforceable, the remaining clauses shall continue to apply fully.
Only the present CGV & GCU issued by SR SHOP LIMITED shall apply. Any general terms of the partner or third parties are expressly excluded and shall not apply under any circumstances
These Terms and Conditions are updated as of the latest version published on the official InstaWhey website. For any legal inquiry, contact: contact@instawhey.com
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